ü What are the goods?
ü Why did the delay happen? Will you give the customer this reason?
ü When will you send the goods? Will you confirm shipping when it happens?
ü Will you take any other action?
ü Can the customer contact you for more information?
Let your group mate read your fax. Would he accept your apologies if he was your customer?
Task 13. Role play “Selling a Product”
Work in pairs. One of you is the Customer, another is the Supplier. Everyone should first read the advertisement and then follow the instructions in the files. The role play starts with the Customer.
| Hewlett-Packard USA 20555 SH 249, Houston, TX 77070, USA Phone: (281) 370-0670 Fax: (281) 514-1740 |
| The Hewlett-Packard Company is currently the world’s largest information technology corporation and is known worldwide for its printers and personal computers. Headquartered in Palo Alto, California, United States, it has a global presence in the fields of computing, printing, and digital imaging, and also provides software and services. HP has a successful line of printers, scanners, digital cameras, calculators, servers, workstations, and home-small business computers. HP also offers a full range of services to architect, implement and support today’s IT infrastructure. | |
Customer’s File
| Mrs Linda Jones Import Manager GLOBE ENERGY PO Box 357, CRAWLEY, West Sussex RH10 1DQ, United Kingdom tel: (44) 01342-718250 fax: (44) 01342-718240 e-mail: globe.energy@virgin.net | |
| Step 1. | You are interested in HP products. Write a letter of inquiry telling them you are a medium firm dealing in electric equipment. You would like to purchase some HP laptops, printers and scanners compatible with these computers. Request to send you their catalogue and price list. |
| Step 3. | Study the letter of offer from HP and write a reply telling them the following: ü you order 20 Compaq nc8430 Notebooks and 10 Officejet 3390 All-in-One devices; ü delivery is air freight, CIF London; ü you open a letter of credit with your bank as soon as you receive their acknowledgement. Add any other information you like. |
| Step 5. | You receive HP goods and have to complain by fax about the following: ü 2 computers are damaged (have cracks on the casings); ü the all-in-one products are not compatible with the laptops. Add any other information you like. |
Supplier’s File
| Mr Paul Byte Sales Manager Hewlett-Packard USA | |
| Step 2. | Read the letter of inquiry from GLOBE ENERGY. Reply by fax telling them the following: ü The most suitable for their needs are: - HP Compaq nc8430 Notebook PC. Features: desktop performance; large, wide-screen display; high-end, dedicated graphics; mobile workstation offerings; price $1,399.00. - HP Laser Jet 5200 Printer. Features: black-and-white, high-speed (up to 35 pages/min), high volume (paper input capacity 850 sheets), high resolution (up to 1,200 dpi); price $1,439.00. - HP Scanjet 5590 Digital Flatbed Scanner. Features: enhanced resolution, automatic document feeder, max task speed – less than 36 sec, professional results; price $299,99. ü Tell them all the products are available ex-stock and can be delivered airmail within 2 weeks from the date of receiving an order. ü Offer them HP Officejet 3390 All-in-One product that can print, scan, copy and fax in color. Features: space-saving, improves workflow and efficiency, eliminates the need for a variety of separate products and produces high-quality color documents; price $599,99. It is compatible with the notebooks you’ve recommended. ü Prices are valid until the end of the year. ü Enclose a catalogue, a price-list and an order form. Offer any other conditions to your liking. |
| Step 4. | You receive an order from GLOBE ENERGY. Send a fax telling them the following: ü you acknowledge the order and enclose a duly signed copy of it; ü delivery will be made immediately on opening a letter of credit with your bank. Add any other information you like. |
| Step 6. | You receive a letter of complaint from GLOBE ENERGY. Send a letter of apology telling them the following: ü you will replace the damaged goods after your receive the surveyor’s report; ü the all-in-one products are compatible with the laptops but the installation disk must be missing. You will repair your mistake immediately. Add any other information you like. |
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Дата: 2019-04-22, просмотров: 430.
