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Нажимая кнопку "Продолжить", я принимаю политику конфиденциальности

Dear Miss Moon

We hereby confirm that a single room has been booked for Mr Henry Thatcher from 10^th to 13^th May of this year at the

Hilton Minneapolis

1001 Marquette Avenue South,

Minneapolis, Minnesota 55403-2440, USA

The hotel made the reservation as a guaranteed booking, which means that if Mr Thatcher arrives late, no problem will ensure. The price of $110/night for a single room includes a breakfast buffet. If Mr Thatcher requires garage parking, please inform us by telephone.

Yours truly

 

Leanna Hamilton

Task 10. You want to organise a seminar for 12 senior managers. Study the advertisement and write a fax booking rooms in the hotel. Some ideas are given below, but adapt and change them as you wish.

Sarsfield Bridge Inn, Limerick, Ireland

Bright, comfortable and relaxing, with excellent views of the majestic River Shannon

All of the guest rooms are comfortable and nicely equipped to give a feeling of being at home while you are away. The hotel also has a variety of facilities and services

that are sure to meet the needs of both business and leisure travellers.

Rates B&B (Breakfast Plain Continental, self service)

Single £25.00 Sharing £17.50 Group Rate £15.00 per person sharing

For Reservations Tel: +353-061-317179 Fax: +353-061-317182

e-mail: sarbr@tinet.ie

ü write how you found out about the hotel;

ü tell them the dates you want;

ü give them the details of guests and kinds of rooms they require;

ü ask about other facilities they will need (a conference room, Internet access, a flipchart, an OHP, etc.).

Task 11. Study the information about the PA Specialist Forum and write a letter inviting your friend or colleague to it.

The PA Specialist Forum

is an opportunity for you to ‘network’ with other people in your profession.

· Dates: July 24-26

· Place: The Business Support Centre, 25 Weldon Road, Basingham

· Target audience: senior secretarial staff working in specialist areas, including banking, accountancy, stockbroking and financial services.

· Topics: technical report writing, translation from and into other languages, presenting statistical information.

· Workshops (in computer related areas): graphics packages and the use of spreadsheets and databases.

· Conditions : the fee covers all seminars, one workshop and all course materials.

Important! Places are limited.

 

Task 12. You have recently attended a work experience course, where you were given an opportunity to observe the functioning of a busy office and perform a limited number of office duties. Write a thank-you letter to the manager of the company Ms. Cobble using the notes you made.

EXPERIENCE PLACEMENT

Peak Enterprises Ltd., 23-30 June

NB! Remember to mention:

ü people really nice,

ü great to see a real, working office – not just theory,

ü fantastic chance to learn more about computers,

ü interesting talking to public,

ü useful for future career.

Task 13. Role play “Arranging a Business Trip”

Work in pairs. One of you is Personal Assistant to Mr. Mario D’Andrea (File 1), another is Personal Assistant to Mr. Graham Zimmatore (File 2). Study the executives’ business cards.

c            Mario D’Andrea          d Managing Director Global Technologies Ltd Global Centre, Newark Road, Peterborough PE1 5YD tel: 01733 319949 fax: 01733 896633 b e-mail: global@globaltechnology.co.uk a

Graham Zimmatore General Director ôôôôô International Business Consultants, Ltd. 14 Fairlawn Crescent, East Grinstead, West Sussex RN 19 INU Tel/fax: +44 1342 326 356 e-mail: zimmatore@ibc.co.uk

 

Use your own names and arrange an executive meeting following the instructions in the files. The role play starts with Mr. D’Andrea’s PA.

 

File 1

Step 1

Read the memo from your boss below and follow his instructions.

 

To: PA From: MD	Date: 22 April Re: Invitation for Mr. Zimmatore

Will you write a letter to Mr. Zimmatore? Invite him to the opening of our showroom (see the attached invitation). Also appoint a meeting with him, as I want to discuss our future cooperation in our office in London (preferably 2 June). Make all the necessary arrangements for his visit as he’s a regular customer and very important for us.

 

c                                Global Technologies Ltd                         d is pleased to announce the opening of the showroom at 927 Holborn, London on 1st June at 1 p.m. You will be able to inspect any piece of equipment and take any article away with you for demonstration purposes. A comprehensive range of b   spare parts and accessories will also be presented there.  a

 

Step 3	1) Reserve a hotel room for Mr. Zimmatore at the Regent Hotel (20 Regent Street, London W1C 37D). 2) Send a fax to Mr. Zimmatore confirming reservation and promise to arrange a car. Ask to send details of his flight.
Step 5	Send an e-mail to Mr. Zimmatore’s PA saying that Head of Sales Ms. Julia Hoskins is unable to meet him on July 2nd as she’ll be out of the country. Ask to bring the meeting forward on June 3rd at any time convenient for him.
Step 7	Send a fax confirming all the arrangements concerning Mr. Zimmatore’s visit to London.

 

File 2

Step 2

Read the memo from your boss below and write the letter.

 

To: Personal assistant From: G. Zimmatore	Date: 24 April Re: Mr. D’Andrea’s invitation
Please, accept Mr. D’Andrea’s invitation (the letter is enclosed). Tell him I can meet him on June 2 before lunch. I also want to talk to their Head of Sales. Can we meet in the afternoon on the 2nd? Will you ask them to reserve a single room for me from May 30th to June 3rd inclusive and to arrange a car to meet me at Gatwick?

 

Step 4	Thank Mr. D’Andrea’s PA for reserving a room and fax flight information to her (Flight BA708 arrives at Gatwick on 30 May at 17.55).
Step 6	Respond by e-mail and appoint a meeting at 9 a.m. on 3 June as Mr. Zimmatore leaves London at 2 p.m.
Step 8	Read the memo from your boss, which he wrote upon his return from London and write a letter.

 

To: Personal assistant From: G. Zimmatore	Date: 4 June Re: my visit to London
Please, write to Mr. D’Andrea and thank him on my behalf. Tell him that I was impressed with their showroom. Also write that both meetings were of great value to the development of cooperation between our firms.

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