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§ Try to give their definitions in English.
§ In pairs make dialogues using expressions from the list above. Read the dialogues aloud.
Pre-Reading task
Scan the text and put in the missing words and expressions from the list above.
Reading
Read and translate the text.
Refining The Strategy And Redefining Operational Goals
The question is: Is there anything to change in the business process? The answer is that his depends on a change, either in the strategic goals of the business or in the environment of the business. Let’s consider a change in the strategic goals of the business. Let’s imagine that the business we are talking about is based in the United States and has now decided to pursue ……. ………….. By doing so it is forcing on itself a change in the ……………. This change will bring the business into relationship with a different kind of customer and this relationship will have to be maintained as ……... So we can model this new strategic move as a maintenance goal such as maintenance goal: develop and maintain international …………… relationships.
In most cases this maintenance goal is not intended to compromise the other maintenance goals of the business such as maintaining the US customers relationships (unless as sometimes happens, a business decides to abandon a market).
Considering ………….. like Switzerland where the mail order business may want to develop its customer relationships, we see that far less people have credit cards than in the US. Checks are almost never used either. So how is the business process requiring a verified payment before the ………….. of goods going to work in a country where many people cannot, and don’t want to, make …………. before the delivery? It so happens that in Switzerland most mail order companies trust the customer enough to deliver the ……. with a payment stub that customers can then use to pay for the goods in a …….. office or through their bank. This aspect of the environment can be translated into the following beliefs:
1. Customers canbe trusted to send payment after goods have been delivered;
2. Customers expect businesses to trust them for sending the payment after the delivery of the goods;
3. Customer payments done through payment stubs are …………. valid.
Thus, the beliefs of the business need to change in this new environment or else it will only be able to address a small part of the new market it is moving into. And the change in beliefs has implications on the ……… process that can now be defined as:
1. If customer wishes to purchase goods then enable customer to select goods;
2. If customer has finished selecting goods then compute the total amount of sale;
3. When ……….. amount is computed print a payment stub;
4. Deliver goods and payment stub to customer;
5. Monitor when payment has been received and send …………. to customer if not received after n days.
The two processes may coexist in the business but applied in the two different environments that the business operates in. Indeed the US version of the process is not adequate in Switzerland while the Swiss version is not adequate in the US where payment stubs may not even exist. Thus, it becomes ………. that a business process is the result of the maintenance goals of the business and its beliefs about the relationships that the business has with its environment.
Work with the text
§ Find a key sentence in every paragraph.
§ Translate them in written form.
§ Read them aloud.
Translate from Russian into English:
§ Эти изменение выведут бизнес на связь с другим типом клиента.
§ Чеки также почти никогда не использованы.
§ Клиенты могут быть заверены, что им нужно производить оплату после того, как товар будет поставлен.
§ Проверьте, получена ли оплата и отправьте клиенту напоминание, если оплата не получено по прошествии n-количества дней.
UNIT 3
Lead in
§ Do you think it is good to share your responsibilities or it is better to be responsible for business alone?
§ Do your managers or you use delegating?
§ Does it help to reduce stress level and to make business more productive?
§ Does delegating help to make a carrier move?
Discussion
§ Divide in groups of three.
§ Think of effective management methods.
§ Think of advantages and disadvantages of delegating responsibilities.
§ Give examples of delegating.
§ Discuss your ideas.
Vocabulary
§ Read and translate new words and expressions using a dictionary.
Key duties, coordinate, priorities, appropriate, subordinates, competence, staff, promotion, lack of confidence, judgment, self-confidence
§ Try to give their definitions in English.
§ In pairs make sentences using expressions from the list above.
Pre-Reading task
Scan the text and answer the question: Are you secure enough to delegate effectively?
Reading
Read and translate the text.
Are You Secure Enough
To Delegate Effectively?
The key duties of a manager are to plan, organize, coordinate, set goals, establish priorities and think creatively. By delegating appropriate tasks to subordinates, a manager saves his time for these important tasks while saving his organization money by completing a job with a lower-paid employee. Additionally, delegation enriches the jobs below by providing challenge, authority and variety.
As an element in training, delegation enables subordinates to demonstrate their competence, win greater recognition and gain confidence. Rather than simply taking orders, subordinateslearn by thinking through a problem, establishing a plan and then performing the task.
When a manager develops a staff that demonstrates competence, his reputation grows. Talented staffers seek jobs in his or her department. Morale, respect and trust grow within a department as more gets done. Recognition follows and top management can see that with the staff fully trained, the manager is ready for promotion.
Barriers to Practice. Despite the potent benefits, there are dozens of reasons why managers don't delegate. Some are based on rational reservations. Others are more emotional or psychological. Here are some of the most common:
Lack of confidence in subordinates. This syndrome is best described as "What happens if something goes wrong?" Fearing unsatisfactory results, a manager may suspect a subordinate's judgment or ability to follow through.
Some managers are perfectionists. With such high personal standards, they know they can do the job better than a subordinate and fear substandard results. As a result, if they do delegate, they feel they must keep track of every detail.
Lack of self-confidence. Many managers, especially those recently promoted or hired, feel insecure. They may feel overwhelmed by their new responsibilities and fear their boss, peers or their subordinates. As a result, they regress to the familiar security and routineof the work they did before they became managers.
Poor definition of duties. A manager must have a clear understanding of her responsibilities and authority. She can delegate only those responsibilities that have been assigned to her. If she's unsure of her own power, she can hardly be prepared to delegate properly.
Work with the text
§ Give definitions to the words in bold.
§ Define the part of the speech.
§ Give examples from your own experience to justify the points of the text.
Translate from Russian into English:
§ Ключевые обязанности менеджера - планирование, организация, координация, постановка цели, расстановка приоритетов и творческое мышление.
§ В качестве элемента обучения, делегирование позволяет подчиненным продемонстрировать компетенцию, завоевать большее признание и завоевывать доверие.
§ Боясь неудовлетворительных результатов, менеджер может подозревать подчиненных в осуждении или неспособности оправдать ожидания.
§ Они могут почувствовать загруженность своими новыми обязанностями, бояться босса, коллег или подчиненных.
§ Если она неуверенна своей собственной силе, она едва ли может быть готова к тому, чтобы уполномочивать правильно.
PROJECT WORK
§ Make a kind of survey in the Internet or scientific journals on the topic.
§ Write a short article or report.
§ Present your report to your peers using a plan, scheme or diagram.
§ Discuss other presentations and make notes.
§ Write special terms to your personal glossary.
TEST
1. By delegating appropriate tasks to subordinates, a manager ……….
a) helps them to develop.
b) shows lack of self-confidence.
c) saves his time for important tasks.
2. The set of activities composing a process and their order can be modeled with ……….. .
a) a special graph.
b) state law.
c) a set of rules.
3. When a manager develops a staff that demonstrates competence, his reputation ………...
a) grows.
b) fails.
c) stays the same.
4. Monitor when payment has been received and send …………. to customer if not received after n days.
a) a letter of complain.
b) a reminder.
c) a bonus.
5. To be able to make changes to a business process, it is necessary to understand how the process supports ……… .
a) the strategic goals of the business.
b) customers.
c) executive managers.
6. Many managers, especially those recently promoted or hired,. ……….
a) are very satisfied.
b) do not do their best.
c) feel insecure.
7. A manager must ………….
a) work hard alone to develop business.
b) have a clear understanding of her responsibilities and authority.
c) hope for promotion.
III. MONEY AND BANKING
UNIT 1
Lead in
§ Do you agree that “Money makes the world go round”?
§ Why does money play such important role in our life?
§ What is more important than money?
Discussion
§ Divide in groups of three.
§ Try to analyze and count how much money a person needs for satisfactory life per month.
§ Discuss your ideas in group.
Vocabulary
§ Read and translate new words and expressions using a dictionary.
Дата: 2016-09-30, просмотров: 261.