II. Now listen again. This time complete the spaces with the words used
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1. Jamie: We’re going to the Irish pub.

Susan: Sounds like a nice idea. _________________________, thanks.

2. Oh, um. ________________________ another copy? It won't take a moment.

Er, no, actually_________________________________. I've got a copy at the office.

3 Oh, you can't make it - that's a pity! No, ________________________. I'm away

at a    wedding.

4 Well, would a drink help? _____________________________ a brandy perhaps?

Oh, I wish I could have one! But___________________________. It's fine, thanks.

5 Oh, ________________________ a taxi? I'd rather walk. But yes, _________________.

A taxi would be great.

6 Oh, that's such a shame! Oh, go on, Tim.

No, really ____________________________. Thank you.

Speaking

Look at the following situations. Decide if you would be more likely to accept or decline them (and if so, why). Then role-play them with your partner.

a) a client has taken you to meet colleagues of his at a reception. At the end, he offers you a lift back home. You think he has had too much to drink.

b) you are at an international conference. After the opening reception dinner, one of your clients suggests going to a nightclub. Tomorrow you are giving the opening plenary at the conference.

Writing

For each of the following offers, write an email to accept, and another one to decline.

a) you have received an email inviting you to open an exhibition in town next month. It clashes with your daughter's school Parents' Evening. You really do not like the artist's work, but you do not want to let them down, and feel it could be a useful business opportunity.

b) you have been asked to give a talk at a conference early next year in Frankfurt to promote your products or services. The previous week you will be in Hong Kong, and the week after you will be in Cairo. You know that one of your competitors will have a large stand at the conference.



Unit II. DEALING WITH PEOPLE

Learn how to ask for something, make and react to suggestions, give and receive praise, cope with your colleagues’ bad habits, deal with consultants, make a compromise.

Lesson 1.Asking for Something

Warm up

I. What do you often ask the following people for?

• a boss

• a bank manager

• a customer

• a colleague

• a supplier

II. Talk about the last time you asked these people for these things. Did anything unusual happen?

 

Active Vocabulary

I. Listen to the conversation and answer the questions.

1. Who are the speakers?

2. What do they ask for?

3. Who is polite? Who makes demands? Why?

II. Look at the extracts from the conversation. Complete them with the phrases used for asking for something.

1. Hello. I ______________________________to Susan Crawley, please.

2. Would you ____________________________me a duplicate?

3. Now we'd _____________________________pay for the computers.

4. Do you _______________________________wait until next month?

5. We __________________________________pay before the end of June.

6. If we ________________________payment by then, _______________ we'll have to send someone round to pick up the computers.


III. Look at the extracts in 2 again. Mark them polite (P) or demanding (D). Then explain your decision to your teacher.

We can use these expressions in different ways to ask people for something:

would like I'd like a cup of tea, please. I'd like to phone home, if you don't mind. We'd like you to send the cheque today.  
advise, ask, expect, need, remind, tell, warn We would ask you to pay in full by 1st May. We have warned them to pay promptly.  
would you mind Would you mind opening the window?  

Speaking

I. Make a suitable request for the following situations. Try to use phrases from Vocabulary and Language. Your teacher will respond to your requests.

1. You ordered twenty color cartridges for your printer. Unfortunately, you received black    cartridges instead. Call the supplier and ask them to correct the order.

2. You ask your boss if you can have the morning off next Friday because you need to sign some papers at the bank.

3. You ask for a return train ticket to Oxford at the ticket office.

4. Your colleague keeps forgetting to finish the report you have both been working on. It needs to be sent to head office today. You call him to help him remember.

Writing

I. You have received the following note from your boss. Write an email to the travel agency requesting information for his trip.

Дата: 2018-11-18, просмотров: 348.