Take roles and act out the following dialogues. The first one is between Mrs Smith and her younger son John. The second is between Mrs Smith and a shop assistant
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A. It’s Saturday morning and Mrs Smith is going shopping.
| Mrs S: | John, I’m going to the shops. Is there anything you want? |
| John: | Yes, please! Can you pick up my magazine from the newsagent’s? |
| Mrs S: | Of course. Do you want to come with me? |
| John: | No way, I’m going round to Mike’s house, sorry. |
| Mrs S: | No problem. I’ll be about an hour, be home by 5 o’clock at the latest. |
| John: | O.K. I’ll see you later. |
| A bit later...... | |
| Mrs S: | John, are you home? |
| John: | Yes, mum, I’m upstairs. |
| Mrs S: | Come down here, I bought you a new Nike T-shirt, I want you to try it on. |
| John: | Nike? Great I’m coming! |
| A few minutes later..... | |
| Mrs S: | Well, does it fit? |
| John: | I think it’s a bit too small. |
| Mrs S: | Let’s have a look. Hmmm, I think you’ve grown again! |
| John: | I can’t wear it though. |
| Mrs S: | Do you like it? |
| John: | Yeah, it’s a nice colour. |
| Mrs S: | I’ll take it back to the supermarket and see if I can change it. |
B. Mrs Smith had bought a nice new T-shirt for John, but when he tried it on it didn’t fit. It’s Saturday evening and Mrs Smith has to return the T-shirt.
| Mrs S: | Excuse me, can you help me? |
| Shop assistant: | Yes, of course, what can I do for you? |
| Mrs S: | I bought this T-shirt for my son this afternoon, but it doesn’t fit him, it’s too small. |
| Shop assistant: | Do you want to change it or get a refund? |
| Mrs S: | I’d like to change it for a larger size. Do you have these in large? |
| Shop assistant: | I’ll just check. Let’s see, yes, we have large or extra large, which would you prefer? |
| Mrs S: | I think large will be fine, it’s for my son. |
| Shop assistant: | That’s fine, if it doesn’t fit just bring it back again. If you take it to the customer service desk, they’ll sort it all out for you. |
| Mrs. S: | Thank you. Just as a matter of interest, do you give refunds? |
| Shop assistant: | Yes, of course. You can bring any clothing items back up to three weeks after purchase, but you must keep the receipt. |
| Mrs S: | I see, thanks again. |
| Shop assistant: | You’re welcome. |
Useful Shopping Phrases
|
Finding a Shop | |
| Questions | Answers/Comments |
| Can you recommend a good clothes shop? Is there a supermarket in the area? Where’s the nearest shopping centre? Where can I get... | The best toy shop is in the shopping centre. There’s a really good bookshop just around the corner. The nearest one is a few miles away. You can buy that here in the hotel. |
|
Opening Hours | |
| What time do you open, please? What time do you close, please? What are your opening hours? Are you open all day? Are you open on Sundays? | We’re open from 9am till 6pm, Monday to Friday. We’re closed at lunchtime, between 12 and 2pm. We’re open from 9am till 6pm, Monday to Friday. |
|
Shopping for Clothes | |
| Questions | Answers/Comments |
| Could you help me, please? Could you tell me where the ... department is? Excuse me, I’m looking for a ... Is there somewhere I can try this on, please? Does it suit me? Do you have this in a (larger / smaller size) (different colour), please? Do you have a refund policy? | The ladies / gents changing rooms are over there. It’s too long / short. It’s too tight / loose. You can bring it back and exchange it or get a refund within 2 weeks if you keep the receipt. |
|
Asking about prices | |
| Questions | Answers/Comments |
| How much is this, please? How much are these? Is this in the sale? | It’s only 99 dollars. It’s in the sale. There’s 25% off. Those are 75 dollars each, with the reduction. |
|
Paying | |
| Questions | Answers/Comments |
| Do you take credit cards? Do you give credit? | We take all the major credit cards. We only accept cheques with a cheque card. |
| Do you have a loyalty card? Does it have a warranty? Can I pay by cheque? Do you offer a cash discount? | We are offering 6 months free credit with no deposit. Sorry, no. Yes, certainly. |
Now it’s your turn. Create your own dialogue between a customer and a shop assistant and act it out.
LISTENING
60. a) Cover the audioscript. Listen to a dialogue between two women and answer the question:
Дата: 2018-11-18, просмотров: 315.
