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1) ____leave a message?
2) ____take a message?
3) ____transfer me to his voice mail?
4) ____have your phone number?
5) ____know what this regarding?
6) ____help you?
7) ____ask what this is regarding.
8) ____speak to Mr.Tipps, please?
9) ____555-7434?
10) ___ask who is calling?
11) ___ repeat that, please?
12) ___ask him to call Mr. Donson?
13) ___a good time?
14) ___ask when he will be back?
15) ___call back later?
16) ___something I could help you with?
a. Would you like to____?
b. May I____?
c. Could you_____?
d. Does she/he____?
e. Is this____?
III. Complete the text with words from the box.
| 1)call , 2) dialed, 3)directory, 4) extension, 5) line, 6) message, 7) mobile operator, 8) voicemail |
I didn’t have his number so I called directory enquiries. The (a) ___gave me his office number. I (b) ___the number, but his (c) ___was busy and I had to leave a (d) __on his (e) __. I asked him to return my (f) ___. Then, I decided to try his (g) __. I got through, but there was a bad (h) ___. When we finally spoke, I could not remember why I wanted to call him!
Speaking
I. What would you say in these situations.
Example: You are the manager. The phone rings and you pick it up. The caller asks “Is that the manager?” What do you say?
1) Your female colleague is off work as she has just had a baby. What do you say to the caller who wants to speak to her?
2) You are in a meeting and you receive a call on your mobile phone. You cannot speak. What do you say?
3) Leave a message on your colleague’s voicemail. Say that you called and ask him or her to call back when she or he gets the message.
4) You don’t catch the caller’s name. Ask him to spell it.
5) A colleague phones to let you know her hotel number but you can’t hear her very well. You are not sure whether it is fifteen or fifty. What do you say?
II. Practice telephone conversations with your partner:
1) You telephone and ask to speak to John. He is out.
2) You do not want to leave a message but will call back later.
3) You telephone your partner. Your partner answers the phone. You want to know if he is doing anything on Saturday morning because you would like him to come swimming with you. Say when and where to meet.
4) A client calls your office and asks to speak to one of your colleagues. Your colleague is not in the office.
5) You are late for a meeting with a client. The client is waiting for you in your office.
Lesson 2 . Making Telephone Calls
Warm up
I. Complete this questionnaire about telephone habits.
1. How many hours do you spend on the phone in a typical working day?
2. Do you make more calls, or receive more calls?
a)make b)receive
3. Which do you use most, a mobile or a landline?
a)mobile b)landline
4. How do you feel when answering the phone at work?
a)completely relaxed
b) less comfortable than speaking face-to-face
c) anxious
5. How often do you make a phone call purely for pleasure?
a)often b)sometimes c)rarely d)never
6. How do you feel if you do not have your mobile phone with you?
a)relaxed b)a little uncomfortable c)very uncomfortable d) I always have it
Active vocabulary. Lexical exercises
I. What is the most appropriate answer?
Could I speak to Ms Johnson, please?
a. Hang up and I'll call you back.
b. Yes, I'll put you through.
c. No, I prefer to hang on, it's very important.
d. Yes, I'd like to speak to the person who deals with paying your suppliers, please.
Good afternoon. Can I help you?
a. Yes, I'd like to speak to the person who deals with paying your suppliers, please.
b. I'm afraid you seem to have the wrong number.
c. No, I prefer to hang on, it's very important.
d. Hang up and I'll call you back.
Is that Ojay and Simpson?
a. Well could you get him to call me back as soon as he gets in?
b. Yes, I'll put you through.
c. I'm afraid you seem to have the wrong number.
d. No, I prefer to hang on, it's very important.
I'm afraid he's out of the office and won't be back for an hour or so.
a. Well could you get him to call me back as soon as he gets in?
b. I'm afraid you seem to have the wrong number.
c. Hang up and I'll call you back.
d. Yes, I'll put you through.
Дата: 2018-11-18, просмотров: 577.